Frequently asked questions

Your price is based on what you tell us about your home: bedrooms and bathrooms, approximate size, the type of cleaning, how your home looks today, pets, any extras and how often you'd like us to come. Answer a few quick questions and your price appears right away. If we need to confirm anything about your home, our team will reach out before your cleaning.

Yes. You can choose weekly, every two weeks or monthly cleanings. Just pick how often when you get your price.

You pay securely online through Stripe. We never see or store your full card number. You won't be charged until your cleaning is complete.

It depends on the size and condition of your home and the type of cleaning. When you get your price, we also estimate how much time your cleaning needs, so we only offer arrival times we can keep.

We clean Monday–Friday, 8:00 AM – 5:00 PM. You choose a day and a 1-hour arrival window when you book. We're closed weekends and major holidays.

Yes. Palm Clean brings standard cleaning supplies. If you prefer, we can use products you provide.

Yes. When you book, choose "I prefer you use my supplies" and tell us which products you'd like us to use.

A standard cleaning is regular upkeep for a home that's already in good shape. A deep cleaning goes further, with more detailed work and extra attention to built-up areas, so it takes longer and costs more. If it's been a while since your last professional cleaning, a deep cleaning is usually the better start.

Yes. Tell us about your furry family members when you get your price. Pet information helps us estimate cleaning time accurately, and it's already part of the price you see.

When you book, let us know how we'll get in — whether you'll be home to let us in, or a door code, lockbox or gate code — in the access instructions. Our team will confirm the details with you before your cleaning.

When you book, there's a place for your gate code and a note on how we'll get in, like a guest list or a call box. Only our team sees these details, and we'll confirm them with you before your cleaning.

We clean homes across Orlando and nearby communities, including Windermere, Winter Garden, Lake Nona, Dr. Phillips and Celebration. Not sure about your street? Enter your ZIP code when you get your price and we'll tell you right away.

You can cancel or reschedule for free up to 12 hours before your scheduled cleaning. If you cancel within 12 hours of your cleaning, a 50% cancellation fee applies.

That's what The Palm Clean Promise™ is for. If something doesn't meet your expectations, let us know within 24 hours and we'll come back to make it right.