Policies
The Palm Clean Promise™
Love your clean — or we'll make it right.
Last updated October 7, 2026 · Version 2026-10-07-draft
Draft — requires legal and business review before launch
This page is a plain-English starting draft. It has not been reviewed by an attorney and may change before Palm Clean starts taking bookings. Sections marked “Needs review” list what still has to be decided.
On this page
The Palm Clean Promise™
Love your clean — or we'll make it right.
If something doesn't meet your expectations, let us know within 24 hours and we'll come back to make it right.
1.How it works
Needs review: Confirm the return visit is always at no extra cost, and how quickly Palm Clean schedules it.
- Tell us within 24 hours. Call or text us at (407) 555-0100 after your cleaning.
- Show us what wasn't right. Let us know what you noticed. A photo by text helps, if you can.
- We come back and make it right. We'll schedule a time to return and re-clean those areas, at no extra cost to you.
2.What the Promise covers
Needs review: Confirm the scope: the areas and tasks included in the service booked.
The Promise covers the areas and tasks that were part of the cleaning you booked. If something we cleaned doesn't meet your expectations, we want to hear about it.
3.What the Promise isn't
Needs review: Confirm the exclusions and whether any situation could lead to a credit or refund (the Promise itself is never described as one).
The Palm Clean Promise is not a refund guarantee. It is our commitment to come back and make it right.
- It doesn't cover tasks that weren't part of the service you booked.
- It needs to be requested within 24 hours, so we can see what happened while it's fresh.
4.When the 24 hours start
Needs review: Confirm the 24 hours run from when the cleaning is finished (not from the scheduled start).
The 24 hours start when your cleaning is finished.
5.Reach us
We'd much rather hear from you than have you live with a clean you don't love. See also our Terms of Service.